What is the processing time for my order?All products are handmade and require time for curing for efficient delivery. Orders are shipped USPS priority mail and shipping is typically 1-3 days. We ship on Mondays and Thursdays. *WE DO NOT WORK ON HOLIDAYS OR WEEKENDS*
Do you offer returns/refunds?No, all sales are final. However, if there is an issue with your order please send us an email so we can try to rectify the issue. Please double check your shipping address in full at checkout. Refunds will not be issued due to an incorrect address or not adding the apartment/unit number. If a package is returned to EmpressHERstudio due to insufficient information, you will be responsible to cover the re-shipping fee.
Have a special request? Get in Touch
EmpressHERstudio is committed to exceeding your needs. Questions, comments or special requests? We’d love to hear from you, so don’t hesitate to reach out today.
Roanoke, VA, USA
Open: Monday - Friday 8:00 AM - 8:00 PM
Closed: Weekends & Holidays